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Welcome to RKMWools!
On this page you'll discover who we are, what we do, why and what we believe makes us slightly different from our competitors.
Wool is our thing.
We are a small independant family run business based in Shropshire, England. Although the business is predominantly online you can come visit us throughout the year at The Knitting and Stitching Shows, we're always happy to meet new faces! We are very proud to be an independent retailer and although we may not have the resources of our larger competitors, we continually reinvest back into the business, and are gradually able to increase the range of yarns we offer.
Because we are smaller than some of our competitors, everything we do is in one building. Everybody who picks up the phone, answers an email, responds to a Facebook/Twitter/Instagram message, also works in the warehouse picking and packing yarn. This means there’s a very good chance that the person you speak to on the phone, email or message may be the very same person who packs and posts your order!
Hopefully this means that if there is a hiccup with your order, we should be able to fix it quickly and efficiently and have you smiling.
Not only are we a close knit family (pun intended) our staff are without a doubt fantastic, we are extremely fortunate to have a fantastic team of dedicated people working here, most of whom are brilliant and innovative knitters and crocheters themselves so if you get stuck on something, we don't mind helping!
We know that we can only keep doing this because of you, yes you! The customer! So we’d like to say a big thank you to all of our customers, and hope that we’re able to continue to be your wool shop.
We love hearing from you, so if you have any questions, comments or suggestions, please do let us know!