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As a small independent business we aim to provide the best service a small business possibly can.
Please note we are a small team of 3 people and this is why delivery and processing times can sometimes be longer than other bigger businesses.
Processing/Delivery times are as follows:
- Orders can take up to 10 working days* to process before being shipped.
We are experiencing an increase in order volumes as precautionary self-isolation becomes more widespread and localalised lockdowns are put into action.
We have extended our processing times in order to keep up with demand.
Every effort is being made to ensure that dispatch is within a maximum of 10 working days for all orders however this is subject to change.
All goods are subject to availability.
95% of orders are posted 2nd Class Royal Mail post.
Royal Mail have announced that delivery times for second class post have now been increased to up to 10 days.
Please allow 15 working days for delivery before contacting us to chase your order.
Our hours of operation for shipping are Monday through Friday, 10am to 4pm, excluding weekends and bank holidays.
*NOTE: during restocks, new releases & special promotions, there can be an additional day of processing time.
Transit times will vary based upon a few different conditions, including but not limited to:
- Whether your parcel is a domestic (UK) or international (everywhere else) shipment
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
Standard Shipping (Royal Mail 2nd Class): 5-7 Business Days (However, please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves).
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (Royal Mail International): 15-20 Business Days
If you would like an update on your order, or need your order quicker than our processing/delivery times please call 01743 245623 and we will try our best to help you.
Shipping Rates are as follows:
Standard Delivery to UK and Northern Ireland: £2.50
Free Standard Delivery on orders over £25 to the UK and Northern Ireland.
|Weight (and above)||European Union|